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Dear Mr/Mrs …,
As a sign of trust and transparency, we want you to inform about the fact, that our IT-systems have been the target of a cyber-attack at approx. 1 a.m. (CET) this Wednesday, June 29th.
Our cyber security system responded immediately, and the global IT team managed to isolate the incident. The protective decision was made to shut down services, while further forensics are in progress.
Currently our systems are down for now, which affects orders and deliveries. You may have experienced that already. We are working to solve the issues as soon as possible; however, working according to normal procedures is currently not possible. We are working heavily to mitigate the impact to you - our customers, and partners - as well as to plan a safe recovery.
We are currently not able to respond to emails, but mobile phone numbers and TEAMS are still operational.
Please rest assured that we will inform you about our progress and as soon as we are back to "business as usual".
We would like to thank you for your understanding and trust.
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